FAQs

Who operates BlingCharming?

BlingCharming is operated by Kunming Beinuo Trading Co., Ltd. (昆明贝诺商贸有限公司), a company registered in Yunnan, China.

How can I contact customer service?

You can email us at service@blingcharming.com or call +86 13289274553. Please include your order number if your question is about an existing order.

When will my order be processed?

Orders are usually processed within 1-3 business days after payment is confirmed. Processing times may be longer during holidays, high-volume periods, or when order information needs to be verified.

How long does shipping take?

Standard delivery usually takes 7-15 business days after the order has been shipped. Delivery time may vary by destination, customs processing, weather, carrier delays, or local delivery conditions.

Do you offer free shipping?

Yes. We offer free standard shipping on orders of US$49.99 or more. For orders below US$49.99, available shipping options and costs are shown at checkout before payment.

Where do you ship?

Available shipping destinations are shown at checkout. If a destination cannot be selected or no shipping method is available, we cannot ship to that destination for that order.

Are taxes and import duties included?

Product prices do not include import duties, customs fees, or local taxes unless they are clearly shown as included at checkout. Depending on your destination, you may be responsible for duties, taxes, or customs charges required by local authorities.

How can I track my order?

When your order ships, we will send tracking information to the email address used for the order, when tracking is available from the carrier.

Can I change or cancel my order?

You may request a self-service cancellation within 15 minutes after placing an order, as long as the order has not been fulfilled. After 15 minutes, please contact us as soon as possible at service@blingcharming.com. If the order has not shipped, we will try to update or cancel it, but cancellation is not guaranteed. If the order has already shipped, you may request a return after delivery according to our return policy.

What is your return window?

You may request a return within 30 days after delivery. Items must be unused, unworn, and in their original condition and packaging. Please contact us before sending any item back.

What should I do if my item arrives damaged or incorrect?

Please email service@blingcharming.com within 7 days after delivery and include your order number, a description of the issue, and clear photos of the item and package. We will review the issue and help with a replacement, return, or refund when applicable.